FAQ's

Product

What are the main benefits of this Athletic Care Kit?

This Kit will keep your sneakers clean and looking newer for longer. It cleans dirts and stains, eliminates odours, removes dirt and debris and preserves the shoes. 

What does the Kit contain?

It comes with an Athletic Shoe Cleaner, Freshener, Shoe Shield and Shoe Brush.

How many shoes can it clean?

This kit can clean over two dozen pairs of shoes!

Can I take this kit with me while I travel?

You sure can! It’s travel friendly :) 

Orders

What do I do if I have entered an incorrect address?

If you have entered the wrong address, simply reply to your order confirmation email and confirm the correct address or you can email us at info@shoolie.com.

If we don't receive the correct mailing address, we will not be held responsible for any lost deliveries based on information provided to us.

Do you offer refunds or returns?

We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase or offer a replacement if you wish. Please Include a name and order number on the returned parcels.

Shipping

Do you offer free shipping?

YES! We offer free shipping Australia wide. 

Do you ship internationally?

At this stage, we only ship within Australia but we'll be looking at selling internationally soon!

How can I track my package?

You will receive an email with a link to track your order! 

Get in touch

Have any questions that have not been answered above?